TERMS & CONDITIONS:
1. Number of Guests
Strictly as per your booking, exceeding the declared number of guests in your booking is considered by Agape Getaway Holiday Home to be a breach of legal contract between us. Strictly no parties or functions, if either are discovered, Police will be called, you will be asked to leave and there will be no refund of any bond paid. If no bond has been paid, a charge of $500 will be debited to your card. If in doubt, please talk to us for clarification. Caravans, motorhomes, campervans and the erection of tents is not allowed in, near or on the property grounds. If found, immediate eviction of all guests will occur, and no money will be refunded. An additional $250 may be payable if evidence of camping is found2. Linen
Agape Getaway Holiday Home have quilts, blankets and pillows. We also supply bed linen, towels and tea-towels. If linen, towels and tea towels are missing after the stay, we charge a $1003. Pets
Strictly pets are not allowed. An additional $250 may be payable if evidence of pet is found during your stay.4. Refundable Bond
Security Bond A refundable security bond is payable for a property; a bond may also be required in lieu of credit card details for security (prior to obtaining key details).Debit Cards
Please note for any reservations where a debit card is used as a form of payment, a $250 refundable security bond is applicable. Credit card is preferred for payment of bonds for ease of refunding following departure. The property cleaner will advise the bond status following your departure, and your bond less any debits, will be refunded within 14 days of your date of departure via the method paid.5. Cancellations & Refunds:
Standard cancellation conditions If cancelled 28 days or more prior to occupancy: The non-refundable deposit $200 is forfeited. In special circumstances we may be able to offer you alternative dates. If cancelled 21 – 27 days prior to occupancy; 10% of cost of accommodation or non-refundable deposit $200, whichever is greater If cancelled 14 – 20 days prior to occupancy; 50% of cost of accommodation or non-refundable deposit $200, whichever is greater If cancelled up to 13 days prior to occupancy; 100% of cost of accommodation No refunds are applicable should you decide to shorten your stay after arrival6. Seasons, Rates & Length of Stay
The following shows the seasons for tariffs. All rates are quoted per night in AUD. LOW: 1 May – 31 October HIGH: 1 November – 30 April plus, all long weekends & Yorke Peninsula Field Days PEAK: Easter, and Christmas/New Year, (26 December-31 January) Tariffs will change from time to time, however any existing bookings will be honoured at the published tariff from the time of booking. All bookings must be for a minimum of 2 nights in addition, seasonal minimum length of stays apply for long weekend (3 nights), Easter (4 nights), and Christmas/New Year (7 nights). Specials may be available throughout the year and are shown on the property website page. Extensions made to bookings while staying at a property must be paid for by credit card at the time of extending. Long term bookings (minimum 28 days) may be eligible for a discount for their stay (cannot be applied to an existing booking; conditions apply).7. Booking & Administration Fees
All bookings will incur a channel providers service fee.8. Payment Options
For online bookings, the full amount is payable upon making the booking. Please refer to the online booking screen for fee breakdowns, including any online booking fees. Please note that an amount of $1 is held for authorisation and verification of your card, in line with PCI compliance; this amount is not charged and is released back to your card within 7 days. We use the secure Payment Express solution from DPS to process online bookings and credit card payments. All credit cards transaction is authorised and debited in real time, in an SSL secure environment. The payment solution offered by DPS enables us to offer customers a safe payment experience.9. Property Information
An information folder is provided at our property, normally in a highly visible location such as the kitchen bench or coffee table; and notices can be found on the fridge. Please familiarise yourself with this information as it can help to answer questions regarding the property and your stay Agape Getaway Holiday Home is self-contained and are not serviced mid-stay unless requested and prearranged.10. What to Bring
Agape Getaway Holiday Home is fully self-contained; however personal requirements and consumables are not supplied Agape Getaway Holiday Home may have minimal quantities of toilet paper, washing powders & detergents, and soap; it is expected that guests will bring their own items for the length of their stay Generally, nothing is provided in the way of food items. Guests need to bring their own tea, coffee, sugar, salt, pepper and other food stuffs.11. Keys
Agape Getaway Holiday Home have key safe and you will need to contact Agape Getaway Holiday Home within 7 days of your arrival to obtain a code for key access. Refer to your confirmation travel documents for instructions on using the key safe. Please take care with the keys, and do not lose them or lock them inside the house If keys are misplaced by the guest, a service fee of $55 will apply to let you in with a spare set of keys. If keys cannot be located, it is deemed to be a loss of keys and will result in a $100-$300 fee for changing the locks, new remotes (if applicable) and key cutting.12. Upon Arrival
Guests must inform the Agape Getaway Holiday Home immediately upon arrival of any damage, faults or breakage to the property and its contents by phoning us 0478404344 or after-hours number 0404528282. If a property is reported as dirty or with damage, Agape Getaway Holiday Home reserves the right to inspect and have the property cleaned or repairs made as soon as possible or practical. If no contact regarding the condition of the property is made, it is deemed that guests have accepted the property in the condition of arrival; and that any damage/fault will be considered to have occurred during the guest’s stay and charged accordingly. All damages and extra cleaning will be deducted from the refundable security bond or credit card details. At certain times of the year (mainly Winter), you may be required to turn on power and hot water at the meter box upon arrival13. Check-in & Check-out
Check-in is from 2.00pm, unless an early check-in has been arranged. Refer to item 12 Upon Arrival and contact Agape Getaway Holiday Home on 0478404344 if required. Check-out is by 10.00am, unless a late check-out or day use has been arranged. Upon departure, secure the property, return keys to the key safe and scramble the key safe code to lock. Day-use of properties can be arranged at time of booking, and the rate for day-use is calculated at ½ the nightly tariff. Day-use is typically used on the day of departure and a check-out time of 6pm is given; day-use can be used on the day of arrival, with check-in available from 8am.14. No Smoking
There is strictly no smoking inside the property. If smoking has taken place inside the property or smoke is smelt inside, an amount of $200 will be deducted from your credit card or taken from your bond. Please respect the environment and dispose of butts thoughtfully in the bin or in the disposal tin provided.15. Important Information
All bookings are accepted by Agape Getaway Holiday Home in good faith but are subject to change prior to the commencement of the booking. In the unlikely event that this happens, Agape Getaway Holiday Home will give you a full refund. These terms and conditions may be negotiable, dependant on the time of year and at our discretion. In some cases, we may be able to hold payment “in trust” for use within a 6-month period for use at the same property. If not used within 6 months, the amount held will be forfeited.16. During Your Stay
Please do not move furniture around the property, as this will invariably cause damage which you are responsible for. From time to time, there may be mice in Agape Getaway Holiday Home which is part of rural living; mice can be difficult to control in the winter months as they are seeking warmth. We do our best to keep on top of mice; but ask that you please do your bit by emptying any dead mice in mouse traps and re-setting and keeping doors closed.17. Electricity, Gas & Hot Water
Electricity is included in the rental cost All gas (household and barbecue) is included in the rental cost. If gas bottles are empty, refer to the information folder within the property for refill/swap arrangements or contact Agape Getaway Holiday Home on 0478404344 If household gas bottles have run out, please switch to the other bottle and advise us of the bottle changeover; or if both bottles are empty contact Agape Getaway Holiday Home on 0478404344 If you run out of hot water, if a tradesperson is called and it is deemed that the usage of hot water has emptied the tank (and there is no fault with the hot water unit), then the cost of the call out will be borne by you.18. Cleaning & Departure Process
As a cleaning fee is paid at time of booking, you are not required to thoroughly clean the property before departure (sweep and mop etc). However, please note the minimum requirements below: Empty your general waste into the red-lidded waste bin and recycling into the yellow-lidded recycling bin; put out in street for collection (see folder within property for details on collection days). Rubbish not contained within a bin must be taken with you. Refer item 19 for further details about rubbish and recycling Wash, wipe and put away any crockery/cutlery, and/or unpack dishwasher Remove any food scraps and clean barbecue Remove any foodstuffs from fridge and freezer and wipe any spills Leave the property in a clean & tidy condition Lock all windows and doors and leave things as they were found (eg hot water). Return keys where found or to key safe and scramble numbers to lock securely Barbecues must be properly cleaned at the end of your stay. If found to be unclean, a $50 barbecue cleaning fee will be charged. Agape Getaway Holiday Home reserve the right to charge an additional $50 fee if any of the above is not done on departure. Any charges will be invoiced to you, recouped from your refundable security bond or debited to your credit card following a phone call or email from our us.19. Rubbish & Recycling
All rubbish and recycling must be contained within the appropriate wheelie bin. If it does not fit, you must take it with you. Please call Agape Getaway Holiday Home on 0478404344 for advice or clarification. Red-lidded garbage bin is for general garbage and yellow-lidded bin is for recyclable items only. If the recycling bin is contaminated with waste there will be a fee applicable, as the recycling collectors will not take it for collection or sorting. Please put bins out on collection day (refer to property notices) AND upon departure. If the rubbish or recycling bin is not put out for the weekly/fortnightly scheduled collection, Agape Getaway Holiday Home may need to arrange a special collection with the cost to be paid by the guest. The minimum cost of this to the guests is $20.00.20. Property Damage
Refer to 12 Upon Arrival; please advise any damage found on arrival so that we may rectify accordingly. We take pride in the Agape Getaway Holiday Home. We realise accidents can and do happen; please advise Agape Getaway Holiday Home Getaways on 0478404344 of any incidents. Costs to repair damage not advised upon arrival as per item 12 will be invoiced to you, recouped from your refundable security bond or debited to your credit card following a phone call or email from us.21. Repairs & Maintenance
If a property is reported as dirty or with damage, Agape Getaway Holiday Home reserves the right to inspect and have the property cleaned or repairs made as soon as possible or practical. Should you request a tradesperson to carry out a repair that is not urgent, the cost will be borne by the guest. Any maintenance issues must be reported to our us or phoned through to the afterhours number. No responsibility will be accepted for maintenance accounts not directed through the Agape Getaway Holiday Home. If retuning of televisions or other electronic equipment is required following a stay, guests will be invoiced any costs incurred22. Lost Property & Retrieved Items
Please check carefully before you leave the property, as we cannot guarantee any items left behind will be found and returned to you. In the event of items left at Agape Getaway Holiday Home – the owners takes no responsibility for any items left behind. If a guest calls to report of items left behind, Country Getaways will endeavour to contact the cleaner to retrieve them for which there will be a minimum charge of $30 plus postage costs to be paid by the guest prior to posting items. Left items will be kept for 4 weeks; if we don’t hear from a guest or receive payment for the retrieval and postage the items will be disposed of.